Shipping policy

• DELIVERY POLICY

Pastology delivers to any address within the Netherlands and Belgium.

We deliver by DHL and  DPD. We will determine how to deliver your order, and any applicable delivery charges will be clearly communicated before you check out (€6,00 excluded 9% taxes). We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

Although rare, there can be circumstances outside of the control of Pastology and our couriers, which can lead to some orders experiencing delays of up to 24 hours. We have taken steps to ensure your delivery will still arrive chilled and safe to consume. If you experience delays greater than this, please contact our customer support team who will be happy to help. We will make every effort to communicate your delivery instructions to your delivery provider, however we cannot guarantee that delivery instructions will be followed. Timed deliveries are not available.

When choosing the safe place instruction 'Leave with concierge', it is the your responsibility to first ensure that your concierge accepts fresh food deliveries. In the event that a delivery is turned away due to the nature of your package, you will not be eligible for a refund or re-delivery. 

Although our team will always try our best to ensure punctual delivery for our customers, Pastology cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier and delivery services that we use or anything else outside of Pastology control.

In the event of a non-delivery (your meals not having arrived on their intended delivery date), please contact us at info.pastology@gmail.com. It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim Store credit or a re-delivery. Failure to do so will result in the lapse of any rights to this

Delivery will be complete when we deliver to the address which you specify when ordering. Any mistakes with the delivery address must be reported to us at info.pastology@gmail.com prior to collection by the chosen courier for your package. Failure to do so will result in the lapse of any rights to a refund, re-delivery, or store credits

When ordering fresh pasta, as it arrives chilled, it is important that you follow the storage instructions provided on our site, in your order confirmation email, and your recipe card. Failure to do so will result in the lapse of any rights to a refund, re-delivery, or store credits. 

If you change address, you must contact us at info.pastology@gmail.com 48 hours before your next order is due to arrive to update your details, and ensure that no deliveries are sent out to the wrong address. We are unable to provide refunds or re-deliveries for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.

Refusal of your parcel, unless confirmed damaged by the courier, will forfeit any claim for refund, store credit or redelivery.